Knowledge Base Documentation

Encrypted enterprise search and support vertical built on VAAS-X.

Architecture

From documents and tickets to episodic answers.

Ingestion

Bring in documentation, tickets, and FAQs.

  • Support multiple document sources
  • Normalize content into canonical text
  • Attach tenant and product metadata

Indexing

Use VAAS-X to build searchable memory.

  • Embed content as vectors
  • Store in shards per tenant or region
  • Apply OKE© encryption where required

Answering

Turn queries into answers backed by episodes.

  • Retrieve relevant episodes
  • Generate proposed answers
  • Record whether issues were resolved

Episode Model

State

Question and context.

  • Tenant and user role
  • Question text and channel

Action

What answer was given.

  • Documents retrieved
  • Final answer provided
  • Agent type (human or AI)

Outcome

Did the answer solve the problem.

  • Resolved flag
  • Time to resolution
  • Satisfaction score