Terms of Service

Last Updated: 24 July 2026

1. Acceptance of Terms

By accessing or using VAAS-X services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Service

VAAS-X provides BraaS ("Brain as a Service") -- a hosted API and companion SDK (vaas-x, published to PyPI) giving any device, application, or AI agent persistent, queryable episodic memory. Core components:

• Bootstrap: zero-configuration ingestion that profiles incoming data streams and stores them as structured episodes -- what the system observed, what happened, and what the outcome was -- with no schema design required
• Retrieval engine: CPU-only similarity search across stored episodes, weighted toward recorded successful outcomes
• HiveMind: multi-device fan-out querying across your fleet (Developer tier and above)
• ArtificialCognition (AC): multimodal (vision, audio, IMU, depth, thermal, text) episodic memory for physical systems (Professional tier and above; early access -- multimodal encoder models are still in active training, see Section 9.2)
• Encrypted search: similarity search over encrypted data without decrypting it. Roadmap item for custom Enterprise deployments; not part of the standard hosted service today (see Section 6.2)

3. Account Terms

3.1 Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be 18+ or have parental consent
• One person or legal entity per account

3.2 Account Security

• Keep your password secure and confidential
• Notify us immediately of unauthorized access
• You are responsible for all activity under your account

4. Acceptable Use

4.1 Permitted Use

• Ingesting operational data you own or are authorized to process -- sensor telemetry, device state, agent decisions and outcomes, or similar structured data -- via the API or the vaas-x SDK
• Querying your own stored episodes for retrieval and analysis
• Building applications, agents, or products on top of the API within your tier's usage limits
• Compliance with all applicable laws

4.2 Prohibited Use

You may NOT:

• Ingest data you do not have the right to process, including third-party personal data without a lawful basis
• Attempt to access another customer's API key, devices, or stored episodes
• Reverse engineer the compiled SDK components or the hosted service
• Resell or sublicense API access without a separate written agreement
• Attempt to bypass rate limits, tier restrictions, or authentication
• Use the service to build a directly competing hosted memory-infrastructure product
• Use services for illegal activities, or overload our systems beyond your tier's rate limits

5. Billing and Payment

5.1 Fees

• Developer (£19/month) and Professional (£99/month) are billed via Stripe subscription; the Free tier has no charge and requires no payment method
• Enterprise is contract-based and separately invoiced, minimum £2,000/month, per the applicable order form
• Fees are exclusive of applicable taxes
• Self-serve subscriptions renew monthly until cancelled; Enterprise renews per the order form

5.2 Payment Terms

• Developer and Professional: card payment processed by Stripe. We do not store your card details ourselves
• Enterprise: payment terms specified on the invoice or order form
• We may update pricing for future billing periods with reasonable notice

5.3 Refunds

• Developer and Professional: no pro-rata refunds for partial billing periods; cancelling stops future charges but does not refund the current period
• Enterprise: refund eligibility is defined in the order form or agreement

5.4 Upgrades and Downgrades

• Manage or change your self-serve subscription at any time via the billing portal (accessible from the pricing page with your API key) or by contacting us directly for Enterprise
• Tier changes take effect per Stripe's standard proration rules

6. Data and Privacy

6.1 Your Data

• You retain all rights to your data
• You grant us license to process data to provide services
• We do NOT use your data to train models for other customers
• See our Privacy Policy for details

6.2 Security

• We implement industry-standard security measures
• Encrypted search (query without decrypting) is on our roadmap for custom Enterprise deployments; contact us to confirm current availability before relying on it
• Regular security audits and penetration testing

7. Service Level Agreement (SLA)

7.1 Uptime Guarantee (Enterprise Only)

• 99.9% uptime for paid Enterprise plans
• Measured monthly, excluding planned maintenance
• Service credits for downtime below 99.9%

7.2 Support

• Free Tier: Community support (best effort)
• Developer: Email support (48h response)
• Professional: Email support (24h response)
• Enterprise: Priority support + SLA

8. Intellectual Property

8.1 Our IP

VAAS-X retains all rights to:

• Platform code and algorithms
• Our proprietary retrieval, indexing, and encryption technology
• Trademarks and branding
• Documentation and materials

8.2 Your IP

• You retain ownership of code/data you submit
• You grant us license to process for service delivery
• We may use aggregated, anonymized data for research

9. Warranties and Disclaimers

9.1 Service "As Is"

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 No Guarantee of Retrieval Accuracy

While we strive for high retrieval accuracy and recall, we cannot guarantee that retrieved episodes will be complete, accurate, or fit for any particular decision. This applies with particular force to ArtificialCognition (AC): its multimodal encoder models are in active training and, where noted on our pricing and documentation pages as early access, may not yet produce reliable embeddings. You remain responsible for validating outputs before relying on them operationally.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are NOT liable for indirect, incidental, special, or consequential damages
• Total liability limited to fees paid under the applicable order form
• We are not liable for: data loss, security breaches at your end, inaccurate or incomplete retrieval results, business interruption

11. Indemnification

You agree to indemnify and hold VAAS-X harmless from claims arising from:

• Your use of the services
• Your violation of these Terms
• Your violation of any law or third-party rights

12. Termination

12.1 By You

• Cancel anytime via account settings
• Refunds, if any, are governed by the order form
• Data exported within 30 days

12.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment
• Fraudulent activity
• Illegal use

13. Changes to Terms

• We may update these Terms with notice
• Material changes: 30 days notice via email
• Continued use = acceptance of new Terms

14. Governing Law

• Jurisdiction: Scotland (VAAS-X Ltd is a Scottish company, SC873624)
• Disputes: Resolved through arbitration before court
• Venue: Courts of Scotland for any legal proceedings

15. Contact

Questions about these Terms?

• Email: legal@vaasx.com
• General: hello@vaasx.com